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Privacy Policy

 

 

 

The Property Oversight
Last updated: 3 September 2026

1. Who we are

This website is operated by Property Management and Survey (sole trader) and With Arte and Gusto Ltd, trading together as The Property Oversight ("we", "us", "our").

Registered office / place of business: 15 Upper Addison Gardens, London W14 8AP
Contact: contact@propertymanagementandsurvey.com | 07593 151558

We are the data controller for personal information collected through this website and in the course of our property management, survey, and advisory services.

2. What personal data we collect

We may collect and process the following categories of personal data:

  • Contact and enquiry data: name, email address, phone number, and message content submitted via contact forms, WhatsApp, or email.

  • Client and tenancy data: information relating to landlords, tenants, and properties we manage or advise on, including addresses, tenancy details, and correspondence, where you are a client or counterparty.

  • Invoicing and payment data: billing name, address, and invoice details processed via Wix Invoices.

  • Technical data: IP address, browser type, device information, and website usage data collected automatically via cookies and analytics.

  • Marketing preferences: where you opt in to receive updates from us.

We do not knowingly collect special category data (e.g. health, religion) unless volunteered by you as part of an enquiry, and we do not collect data from children.

3. How we use your data

We use personal data to:

  • Respond to enquiries and provide quotes for property management, survey, and advisory services

  • Deliver our contracted services to landlord and tenant clients

  • Issue and manage invoices and payments

  • Maintain and improve this website (via analytics)

  • Comply with legal and regulatory obligations, including those arising under RICS regulation and UK property legislation

  • Send service-related communications and, where you have consented, marketing updates

4. Legal basis for processing

Under UK GDPR, we rely on one or more of the following legal bases:

  • Contract: to perform a contract with you, or take steps at your request before entering one

  • Legitimate interests: to respond to enquiries, manage client relationships, and operate our business, provided this does not override your rights

  • Consent: for marketing communications, which you may withdraw at any time

  • Legal obligation: to comply with regulatory, tax, and record-keeping requirements

5. Sharing your data

We may share personal data with:

  • Contractors, surveyors, and third-party professionals engaged to deliver a service on your behalf

  • Letting agents, deposit protection schemes, and local authorities where relevant to a tenancy

  • Our website, invoicing, and IT service providers (including Wix.com Ltd, which hosts this site)

  • Professional advisors (accountants, solicitors) and regulators (e.g. RICS) where required

  • Law enforcement or public bodies where we are legally obliged to do so

We do not sell your personal data.

6. International transfers

Some of our service providers (including Wix) may process data outside the UK/EEA. Where this occurs, we ensure appropriate safeguards are in place, such as the UK International Data Transfer Addendum or adequacy regulations.

7. Data retention

We retain personal data only as long as necessary for the purposes it was collected, including to meet legal, accounting, or regulatory requirements. Client and tenancy records are typically retained for the periods recommended by RICS and applicable property legislation. Enquiry data that does not proceed to a client relationship is deleted within a reasonable period.

8. Your rights

Under UK GDPR, you have the right to:

  • Access the personal data we hold about you

  • Request correction of inaccurate data

  • Request erasure of your data, where applicable

  • Restrict or object to certain processing

  • Data portability, where applicable

  • Withdraw consent at any time (for consent-based processing)

  • Lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk

To exercise any of these rights, contact us at contact@propertymanagementandsurvey.com.

9. Cookies

This website uses cookies and similar technologies to operate correctly and to understand how visitors use the site. You can manage cookie preferences via your browser settings or the cookie banner on this site. For details, see our Cookie Policy (or the relevant section of this policy if no separate cookie policy exists).

10. Security

We take appropriate technical and organisational measures to protect personal data against unauthorised access, loss, or misuse, including relying on Wix's platform-level security for website data.

11. Changes to this policy

We may update this Privacy Policy from time to time. The "last updated" date at the top of this page reflects the most recent revision.

12. Contact us

If you have questions about this Privacy Policy or how we handle your data, contact us at:

The Property Oversight
15 Upper Addison Gardens, London W14 8AP
contact@propertymanagementandsurvey.com
07593 151558

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